IN STOCK ITEMS ESTIMATED SHIPPING TIME

Business Days in Transit from our warehouse in Cynthiana, IN 47612.
*Items shipped from other warehouses may differ slightly from those shown.

Transit time depends on the service you select at checkout. Credit card orders are processed immediately, and in stock items will ship in 1 to 3 business days. Packages typically arrive in 2-5 business days, depending on your location. Custom items are produced on a manufacturing schedule. If you need your order by a specific date, please consider upgrading your shipping to ensure timely arrival. We cannot guarantee the exact arrival date of orders shipped using our Standard Service. Items shipped by truck carrier may take up to 2 weeks.

HOW CAN I TRACK THE STATUS OF MY ORDER?

Currently, Superior Cheer is unable to provide shipment tracking information at this time. We are currently working to make this feature available to our customers. In the meantime, If you have any questions, you can contact our Customer Care Team at (800)776-1194.

WHAT IF SOMETHING GETS DAMAGED DURING SHIPPING?

At Superior Cheer, we take great care packing and shipping your merchandise to ensure your order arrives safely. If you suspect shipping damage when you receive your order, please take the following steps.

1. Ask the delivery driver to note the damage at the time of delivery if possible.
2. If the item was shipped via truck carrier, please note the damage on the bill of lading before signing. If the item appears to be badly damaged, please call Superior Cheer Customer Care at 1.800.776.1194 for further assistance before the driver leaves your facility.
3. Open all packages immediately and save all shipping and packing material.
4. Notify our Customer Care Team for replacement of your damaged items at (800)776-1194 or email us at [email protected].

INTERNATIONAL ORDERS

SHIPPING CHARGES

All orders are shipped via FedEX or Priority Mail International. Shipping costs on all international orders are quoted on an individual basis. If you place an order via our website, we will calculate the shipping costs and email a quote for your approval before processing the order. Any published shipping charges do not apply to orders shipped beyond the continental United States.

DUTIES/TAXES/BROKERAGE CLEARANCE CHARGES

In all cases, the recipient is responsible for all duties and taxes levied by the local governing authority along with any costs associated with clearing the shipment with their respective customs authorities. We are not able to estimate these charges. If you need to estimate your local costs, we suggest you contact the appropriate authorities with your order information.

SHIPPING TIMELINE

International orders may take additional time to process due to the completion of additional documents required for shipping and item availability, as all items must come into our main warehouse before orders can be shipped. In practice, we ship all international orders once they are complete to minimize the shipping expense to our customers. If you require certain items to be shipped as soon as available, please notify us in writing, and we will quote the shipping costs based on your requirements. Please note that shipping international orders in “multiple shipments” is considerably more expensive.

*Please note: Select products are unavailable for international shipping; please contact our Sales Team for more information.