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Returns and Corrections
Superior Cheer offers a 30-day Return policy on most stock items. Electronics have a 15-day Return policy. Before items are returned, you must first obtain a Return Authorization Number from our Superior Cheer Customer Care Department by calling (800)776-1194 or email [email protected]. Superior Cheer cannot accept returns unless a Return Authorization Number has been issued. All packages returned without a Return Authorization Number will be refused. Merchandise is non-returnable after 30 days from the date of the invoice. Any goods not returned in this period will result in the buyer keeping the goods and being responsible for all charges. The customer is responsible for return shipping on returns. EXCHANGES ARE NOT ACCEPTED.
Please open all boxes immediately. If there is a discrepancy with your order, you must report it to our office within 10 days of delivery. If you do not report discrepancies to our office in a timely manner, additional shipping charges may apply to upgrade the shipping on the replacement or correction of your order. For missing items, duplicate shipments, incorrect sizes or colors, lost shipments, or product design defects, please contact our Customer Care Team at (800)776-1194 or email [email protected].
If an incorrect item or size was ordered, the customer must return the item and place a separate order. The customer will be refunded the purchase price of the merchandise after an item has been inspected and cleared to return to inventory. This may take up to 2-3 weeks to process the return.
Shipping charges are not refundable unless the merchandise is found to be defective by the manufacturer or if an incorrect shipment results from a Superior Cheer error.
All returned items must be unworn and in NEW RESALABLE condition and in their original packaging. Shoe boxes must not be written on. There is a $10 fee per box for shoe boxes that are returned damaged, have postage or tape affixed, or have been written on. If items appear worn, they will be returned to you, and you will be responsible for the cost of return shipping. Please allow approximately 2 weeks to process your return.
Special designs or custom-made items cannot be returned. Custom items include but are not limited to custom garments, custom warm-ups, any garments or items with screen print, embroidery, monogramming, custom poms, and megaphones. Briefs, tights, bodysuits, and hair accessories cannot be returned for health reasons. Items worn or soiled cannot be returned.
Return by Mail Address – Superior Cheer, ATTN: RETURNS, 8900 HWY 65 STE 3, Cynthiana, IN 47612, USA
Frequently Asked Questions
What if the wrong item was sent to me?
Please open all boxes immediately. If there is a discrepancy with your order, you must report it to our office within 10 days of delivery. If you do not report discrepancies to our office in a timely manner, additional shipping charges may apply to upgrade the shipping on the replacement or correction of your order. In the event of missing items, duplicate shipments, incorrect sizes or color, lost shipments, or product design defects, please contact our Customer Care Team at (800)776-1194 or via email at [email protected].
How long do I have to return an item?
Superior Cheer offers a 30-day Return policy on most stock items. Electronics have a 15-day Return policy. Merchandise is non-returnable after 30 days from the date of the invoice. Custom or decorated items are non-returnable.
Any goods not returned in this period will result in the buyer keeping the goods and being responsible for all charges. The customer is responsible for return shipping on returns. Exchanges are not accepted.
How do I return an item?
Before items are returned, you must first obtain a Return Authorization Number from our Superior Cheer Customer Care Department by filling out the returns form (or contacting us directly). You will receive an email from the Customer Care Team with further instructions and your RA number.
Then, send the item/s back to us at:
Superior Cheer
ATTN: RETURNS
8900 HWY 65 STE 3
Cynthiana, IN 47612
USA
Remember: Superior Cheer cannot accept returns unless a Return Authorization Number has been issued. All packages returned without a Return Authorization Number will be refused.
In line with our Returns Policy, all postage costs for returns must be covered by you. We recommend using a trackable postage service (such as FedEx, USPS, or UPS). That way, you can ensure your gear is safely coming to us!
Products are your responsibility until they reach our office, so please ensure everything is packed securely. You may want to use a postal service that insures you for the value of the items you are posting. Unfortunately, Superior Cheer cannot be responsible for lost items being returned.
What items can’t be returned?
All returned items must be unworn and in NEW RESALABLE condition and in their original packaging.
Shoe boxes must not be written on. There is a $10 fee per box for shoe boxes that are returned damaged, have postage or tape affixed, or have been written on.
A few products cannot be returned: Special design or custom-made items (including but not limited to custom garments, custom warm-ups, any garments or items with screen print, embroidery, monogramming, or any other customization). Briefs, liners, crop tops, sports bras, tights, bodysuits, hair accessories, and megaphones cannot be returned for health reasons. Items worn or soiled cannot be returned.
Products purchased as part of a promotion are eligible for return if they meet the conditions of our Returns Policy.
How will my money be refunded?
We will refund using your original payment method. Once your return has been processed in our system, we are unable to reverse the transaction and are therefore not able to offer an alternative method of reimbursement.
Please note that we cannot refund postage costs from your original order.
How long does it take for returns to process?
Once we’ve received the items back at our warehouse, it may take up to 2 weeks for your return to undergo a quality check and for your request to be fully processed.